Dallas 沃斯堡 International Airport
银河电子app彩票
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银河电子app彩票

支持

你的经验很重要

When it comes to serving our customers, it is important to us that we provide you a warm and welcoming travel experience. 如果您需要帮助,请查看下面一些最常见的问题. If you 不 find the answer you're looking for, please contact the appropriate contact from the list below the FAQs.

预约停车是如何运作的

Q: How does Prebooked 公园ing Online work?  我如何在网上预订停车位?
  • 访问 0flb.greenlandflower.com/park.
  • Enter your information as prompted (e.g., departure date/time, return date/time, airline, and promo code). Depending on your search dates, parking products on sale will display.
  • Choose the product that you would like to purchase and follow the prompts. 你 will need your license plate number in order to complete your purchase.
  • 按照网站上的常见问题说明,详细了解如何使用收费标签或生成的QR码进出机场. Video 指令 也可用.  
Q. When should I set my prebooked parking reservation times to enter and exit?

我们建议您至少在出发银河电子app彩票前3小时和回程银河电子app彩票后3小时预订您的在线预订停车位. This will give you flexibility to arrive early, or potentially plan for delayed/cancelled flights or unusual weather.

Q. I prebooked online; do I have to specify what 终端 I am flying out of? Is t在这里 a special area I should park in and is my spot reserved?
  • 航站楼请注意, 表达了, 快递未覆盖和远程, you will 不 be assigned a specific parking space, 但你会有一个.

  • 如果您预订了航站楼停车位并购买了指定给特定航站楼的航站楼产品, you must park in the specified 终端 garage, 在任何长期空间中. If you prebooked for 终端 and purchased a generic 终端 product, without any mention of a specific terminal, you can park in any available long-term parking spot within all five (5) 终端 garages.

  • 当你预购《金沙电子app彩票》时, 表达了 or 表达 Uncovered, you must park in the parking product specified.

Q. 一旦我到达机场,我可以离开,然后在同一预订回来吗?

No, you are 不 able to leave and return on the same reservation.

Once you have entered through the toll gates, your reservation will be marked as completed after you exit, 之后重新进入机场将会被收取你停车的停车场的开车加速费.

Q. How far in advance can I prebook parking?

您可以在计划抵达机场日期前九(9)个月预订停车位.

Q. Can I have multiple upcoming reservations for the same car?

是的, you may book multiple reservations for your future trips with the same car.

Q. What is the minimum length of stay required to prebook parking?

你r parking itinerary must be for six (6) hours or greater.

Q. What is the maximum length of stay for prebooked parking?

The maximum parking stay is thirty (30) days.

Q. Do you have an additional question which was 不 found 在这里?

你 can contact our customer service center Monday‐Friday 8:00A.M‐4:15 P.M. at +1-972-973-3112.

对现有预订的更改

Q. Can I make changes to the prebooked parking reservation?

是的, 您可以在预订开始时间前一(1)小时更改您的预订.

请点击 在这里 更改您的预订.

Q. 如果我需要取消呢?

您可以在您的预订到达时间开始前一(1)小时内随时取消您的预订,并获得全额退款. 您可以单击 在这里 or click on the ‘Modify Booking’ link on the confirmation email and then cancel or modify.

Q. Can I drive a vehicle different from the reservation?

更改您的预订, 比如你的车牌, must be made at least 1 hour prior to your booking arrival time through the “查找我预定的停车位” feature on the DFW Airport Prebooked 公园ing site. This change can be made with no additional fee. 如果您乘坐的车辆与预订的车辆不同,您将按所公布的停车费收取费用.

问:我怎样延长逗留时间?

A:登录你的 MyDFW帐户 and navigate to “My 公园ing Bookings” to view your reservations. 点击“管理预订”.如果你的金沙电子app彩票已经开始(并且正在进行中),你会看到一个延长停车的选项. This option will 不 be available for future trips.

Q. *需要协助预订泊车位或更改已预订泊车位的日期?

*由于支付卡行业和个人身份信息合规,客户服务中心无法协助处理这些请求.

To 取消或修改预订, go to “查找我预定的停车位” or 点击这里. 您需要付款确认电子邮件中的确认号码和您在付款过程中提供的电子邮件地址才能访问此文件.

To 创建预订,请浏览 预约停车页面 或DFW机场应用程序.

问:我可以缩短停留时间吗?

A: 是的. 你 can shorten your stay after your trip has started, but refunds will be issued if the total price is reduced.

Q: If I extend my stay and the price is reduced, what will happen?

A: If you are extending (不 reducing) the length of your stay, and the new exit date/time results in a lower price, then a $0 charge/free extension will result.

Q: I don’t see an option to extend my stay. Does that mean I can’t extend my trip?

A: The。延长停留” button will only appear after your scheduled arrival and before your scheduled exit. 你 can modify your booking before your trip starts, or you can use the “Extend 公园ing” option once your trip has started.

问:如果我已经离开停车场,我还可以调整我想要的离开日期/时间吗?

答:没有. Trips can only be extended before the date/time of your scheduled exit.

Q: If I haven't created a member profile, can I still extend my stay?

是的. Search for your reservation using the “查找我预定的停车位” 功能,并输入用于预订的电子邮件和预订参考或预订ID. As long as your trip has already started, you will see an option to extend your stay.

Q: I am needing to come in earlier than my parking reservation starts, what should I do?

如果您预计抵达机场的时间会发生变化,我们建议您在网上修改您的预订.

Q: I prebooked a specific terminal; can I park in a不her terminal?

No, please park in the terminal that is specified in the reservation. 公园ing in a不her terminal will subject you to incur additional fees. 你 can access all terminals through 终端 Link shuttles or Skylink. 在路边有指定的终点站接驳车,Skylink可以通过安检进入.

抵达机场

Q. 什么是车库清仓?
终端的高度
盖茨1 - 156'10"
第16 - 25盖茨6'11"
盖茨26 396'3"

终端B高度
盖茨1卷7'2"
盖茨年龄在18岁至25岁之间6'0"
盖茨26 396'0"

终端C高度
盖茨1 - 146'0"
盖茨15 - 256'1"
盖茨26 396'11"

终端维高度
第1 - 40盖茨6'2"

终端E高度
盖茨1 - 96'10"
盖茨10 - 186'0"
第19 - 39门中6'8"
Q. What are the physical addresses for the non-终端 parking lots?
  • 表达北:
    1800 表达北停车场
    DFW机场,德克萨斯州75261
  • 表达南:
    快线南停车场2561号
    DFW机场,德克萨斯州75261
  • 远程南:
    机场南路2400号
    DFW机场,德克萨斯州75261
Q. Which lane do I use when I arrive at the airport?

If you had an issue when entering the airport, 然后从售票机里拿了张票, 请使用“只收现金”通道与服务人员交谈,并向他们出示您的预付泊车预约.

Otherwise, you may use any lane to enter and exit through the airport toll plazas.

Q. What if I had an issue entering the airport and took a ticket? Will my reservation still work when I try to exit?

No, 离开机场时,请使用“仅限现金”通道与服务人员交谈,并向他们出示您的预付停车位预订.

Q. The prepaid website says a lot is sold out, can I still park t在这里?

是的, 我们在网上出售有限数量的车位,以确保没有预先预订的客户仍然可以找到停车位.

However, all drive up customers will pay the drive-up parking rates, which can be found 在这里 在每个产品下.

Q. What is the QR code in the confirmation email for?

The QR code is the backup method to enter and exit through the toll plazas.

If the gates 不 open automatically after a few seconds when you pull up, then please scan the QR code located in your email confirmation to enter and/or exit.

Q. What do I need to enter the parking lot if I prebooked?

请在手机上准备好您在电子邮件确认中收到的QR码. The toll gates should open automatically within a few seconds of you pulling up. If they 不, please scan the QR code to get through the toll gate. 不开罚单.

Q. How do I use my prebooked parking to enter the airport?

Once you have received your booking confirmation, you can relax knowing that your parking needs are covered.

您如何使用您的预订进出DFW机场将取决于您是否有收费标签. Instructions on use of TollTag at DFW Airport 公园ing are listed 在这里.

您可以在预定的入境时间前4小时进入DFW机场,并在预定的出境时间后4小时离开DFW机场,不收取任何额外费用.

If you have a TollTag on your vehicle:

  • 使用与您的访问相关的汽车和相同的收费标签正常进出DFW机场.
  • 你r TollTag will be only be associated with your prebooked parking confirmation and 将不收费 为您的停车停留. 你r TollTag allows you the fastest entry and exit to/from DFW Airport.
  • 点击 在这里 to see a short video of how to use prebooked parking with your TollTag.
  • 进入DFW机场后,请将车停在您预定的停车场(航站楼或快线).
  • 任何超过您预定的离开时间4小时的时间,将按照DFW机场公布的停车费向您收取通行费.

If you are issued a QR Code at the time of your payment:

  • 从任意车道进入
  • 在入口处停一下
  • DO NOT PRESS THE BUTTON FOR A TICKET
  • Scan your pre-paid confirmation QR code using the Barcode/QR code reader on the kiosk. (位于左下方)
  • The light on the QR Reader will turn green when the QR Code is read successfully.
  • 点击 在这里 to see a short video of how to use your prebooked parking with your QR code.
  • 进入DFW机场后,请将车停在您预定的停车场(航站楼或快线).
  • 任何超过您预定的离开时间4小时的时间,将按DFW机场公布的停车费收费,并在离开时收取费用.
二维码扫描停车
Q. The website is showing “sold out” when I try to book online. Can I still get discounted parking when I drive up without an online reservation? 那里有停车位吗?

No, you will 不 get the discounted rate without making a reservation online, and the drive-up regular rates will apply. 请点击 在这里 有关目前的泊车情况.

付款,广告片 & 退款

Q. Can TollTag account be used to pay for prebooked parking?

No, 您必须在网上预订您的停车位,这涉及到用信用卡/借记卡预付停车费. Once this is completed, you can enter the south or north 公园ing Plaza using your TollTag.

Q. I saw an ad online for a special rate, but I am unable to see the discounted rate.

我们的促销仅限于我们销售的数量以及我们提供折扣率的日期.

If you 不 see the rate, please ensure you have typed in the promotion code correctly. If you still 不 see the discounted rate, 那么,我们就可以放心地假设,贴现利率对所讨论的日期是不可用的.

Q. 如果我的行程提前结束,我可以得到未使用部分的停车预订的部分退款吗?

No, we 不 provide partial refunds for parking reservations which have ended early.

Q. 一旦我到达机场,我可以离开,然后在同一预订回来吗?

No, you are 不 able to leave and return on the same reservation.

Once you have entered through the toll gates, your reservation will be marked as completed after you exit, 之后重新进入机场将会被收取你停车的停车场的开车加速费.

Q. If I park valet after prebooking, can I get reimbursed?

是的, please contact our customer service to request a refund Monday‐Friday 8:00 A.M – 4:15 P.M. at +1-972-973-3112.

Q. When I prebook online, will I be charged right away or when I exit the parking lot?

你r credit card will be charged at the time of payment.

Q. What payment methods are accepted for prebooked reservations?

Visa, Mastercard, American 表达 and Discover cards are accepted.

Q. Are t在这里 any additional taxes or fees in the parking rates seen on the prebooked website?

No, 当你搜索你想要的行程时,所有相关的费用和税收都包含在价格中.

问:我预订了房间, but I decided to take a不her means of transportation to the airport, can I get a refund for the reservation that I did 不 use?

These situations are reviewed on a case-by-case basis. 请致电 +1-972-973-3112 选择选项1.

Q. In what special circumstances do I qualify for a refund

如果符合以下条件,您有资格获得退款:

  • 你 have approved specialty military license plates. 请点击 在这里 的资格.
  • 您预订了机票,但在离开机场时被收取了费用(需重新审核).
  • 你把车停在君悦酒店, Hyatt Regency or with 机场代客服务 and you were charged when exiting the airport.
  • 你r airline cancelled or delayed your flight.

If you qualify for a refund, please click 在这里 申请退款 and attach all relevant documents.

符合以下条件,可申请退款:

  • 你 have temporary or paper tags for specialty license plates.
  • 你 were charged a Passthrough rate (driving from one end of the airport to the other).
  • 你 failed to cancel your reservation at least 1 hour before airport arrival time.
  • 你 were flying standby and did 不 get on your flight.
  • 您带到机场的车辆的车牌与您在预订时输入的车牌不匹配, i.e., please bring the car that you booked.
Q: I made a modification to a reservation, 它再次向我收费, will the original reservation be refunded?

是的, the original reservation will be refunded. Example: The original reservation was $50, and you were charged a不her $65 for the modified reservation. The original $50 will be refunded within 72 hours.

If you have 不 received your refund in 72 hrs, please click 在这里 申请退款.

问:我在预订时输入了错误的日期和时间,离开机场时被收取了正常的费用. 我可以退款吗?

These situations are reviewed on a case-by-case basis. 请点击 在这里 申请退款 and attach your original flight itinerary.

Q: How can I check the status of my refund?

加急业务请单击 在这里 查看您的退款状态. 你 will need your name, phone number or email address.

电话号码


机场酒店 & 高尔夫球场

公共安全部

地址


DFW机场总部

2400航空道 达拉斯机场,德州75261


邮寄地址

P.O. 619428箱 达拉斯机场,德州75261


邮局

2420航空道 达拉斯机场,德州75261


DFW机场公司航空

北24大道1816号 达拉斯机场,德州75261


DFW机场DPS总部

南20大道3600号 达拉斯机场,德州75261


DFW机场消防训练中心

西27街1530号 Grapevine, TX 76051


DFW机场租车中心

东38街2424号 达拉斯机场,德州75261

For missing property on and off the plane

失去了 & 在DFW发现

DFW offers two areas for lost and found items depending upon w在这里 your item was left.

失去了 & 在DFW发现

For missing property on and off the plane

DFW offers two areas for lost and found items depending upon w在这里 your item was left.

For missing property on and off the plane

失去了 & 在DFW发现

DFW offers two areas for lost and found items depending upon w在这里 your item was left.

失去了 & 在DFW发现

For missing property on and off the plane

DFW offers two areas for lost and found items depending upon w在这里 your item was left.

Submit a request for Public Information

打开记录

银河电子app彩票是受德克萨斯州公共信息法案约束的公共政府实体, Chapter 552 of the Texas Government Code. 你 may complete and submit the open records request form online, 传真+1-972-973-5481, or in person at the AHQ office address.

打开记录

Submit a request for Public Information

银河电子app彩票是受德克萨斯州公共信息法案约束的公共政府实体, Chapter 552 of the Texas Government Code. 你 may complete and submit the open records request form online, 传真+1-972-973-5481, or in person at the AHQ office address.

Submit a request for Public Information

打开记录

银河电子app彩票是受德克萨斯州公共信息法案约束的公共政府实体, Chapter 552 of the Texas Government Code. 你 may complete and submit the open records request form online, 传真+1-972-973-5481, or in person at the AHQ office address.

打开记录

Submit a request for Public Information

银河电子app彩票是受德克萨斯州公共信息法案约束的公共政府实体, Chapter 552 of the Texas Government Code. 你 may complete and submit the open records request form online, 传真+1-972-973-5481, or in person at the AHQ office address.

向DFW机场报告一个问题

看到一些? 说点什么.

您可以向机场当局报告潜在的安全问题或维修问题 telldfw.com 或者点击下面的按钮.

报告的例子包括:

  • 无人看管的行李
  • 洒在地板上
  • 电梯/自动梯停止服务

看到一些? 说点什么.

向DFW机场报告一个问题

您可以向机场当局报告潜在的安全问题或维修问题 telldfw.com 或者点击下面的按钮.

报告的例子包括:

  • 无人看管的行李
  • 洒在地板上
  • 电梯/自动梯停止服务

向DFW机场报告一个问题

看到一些? 说点什么.

您可以向机场当局报告潜在的安全问题或维修问题 telldfw.com 或者点击下面的按钮.

报告的例子包括:

  • 无人看管的行李
  • 洒在地板上
  • 电梯/自动梯停止服务

看到一些? 说点什么.

向DFW机场报告一个问题

您可以向机场当局报告潜在的安全问题或维修问题 telldfw.com 或者点击下面的按钮.

报告的例子包括:

  • 无人看管的行李
  • 洒在地板上
  • 电梯/自动梯停止服务

联系你的航空公司

If you have a specific question for your airline, please view the airlines page w在这里 their locations, customer service numbers and websites are listed.

视图运营商

联系客户服务

提供反馈, ask a question or report a concern/file a complaint, 请发短信+1-972-526-0974.

电子邮件DFW呼叫 +1-972-973-3112

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